Refund policy
📄 REFUND POLICY (DARLCARE)
Refund Policy
At DARLCARE, customer satisfaction is important to us. Due to the nature of our skincare and wellness products, we maintain strict hygiene and safety standards.
Returns
We do not accept returns on any opened or used products.
We only accept returns if:
- The item is damaged, defective, or incorrect upon delivery.
- The request is made within 48 hours of receiving the product.
To request a return, please contact us at [your email] with:
- Your order number
- Clear photos or videos showing the issue
Refunds
Once your request is reviewed:
- If approved, a refund will be issued to your original payment method within 5–10 business days.
- Shipping fees are non-refundable.
We reserve the right to deny any refund request that does not meet our policy requirements.
Exchanges
We only replace items if they are defective, damaged, or incorrect.
Non-Refundable Items
The following items are not eligible for refunds:
- Opened or used products
- Products damaged due to misuse
- Sale or discounted items
Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again
- Contact your credit card company (it may take some time before your refund is officially posted)
- Contact your bank
If you’ve done all of this and still have not received your refund, please contact us at [your email].
Contact Us
For any questions about refunds or returns, contact us at:
📧 [Support@darlcare.com]